Can I pre-order food?
 If you need to order ahead of time you can add special instructions
 on the order details page during checkout. I.e.: “Please deliver at noon”.
 Town Square Cafe & Restaurant must be open at the time.
 Be aware that any special instructions that change the order in any way may be disregarded.

Can I call Town Square Cafe & Restaurant to place my order?
Yes, online ordering service is available for your convenience and does accept
food orders over the phone.
 Why hassle with the phone, busy signals, and miscommunications?
 The only way to receive our exclusive food specials is to order them online.
 Find a computer  and order today!

Is there a minimum order?

What is the Town Square Cafe & Restaurant delivery range?
Town Square Cafe & Restaurant delivery range is 

What about delivery charges?
 Any delivery charge will be displayed on your guest check throughout the ordering process
 and is automatically calculated into your total. No surprises here.

What is the service charge that appears on my order?
Orders placed on our website are typically subject to a per order service charge.
The service charge appears in your Guest Check as you build your order
and again on the final review page prior to submitting your order.

Can I have my order delivered to my house?
It depends, Town Square Cafe & Restaurant TO DELIVER TO BUSINESSSE AND will not deliver to an address unless
 it is a specific may require you to include a cell phone number on your order
 so a delivery driver can call you when they arrive.
 Also, some specials and promotions on Town Square Cafe & Restaurant Web site may
 be limited to specific delivery locations.
 In these cases, orders sent to  private residence will be canceled automatically.

How long will my order take?
Town Square Cafe & Restaurant estimates your order should not take more than 60 minutes to be delivered
 or 20 minutes for pick-up, but this may vary .
**Be aware that there are some factors that can increase the delivery time,
such as peak hour rush and extreme weather conditions. We will to contact our customers
if their delivery time will exceed 60 minutes.

 

Is it safe to submit my credit card information online?
Town Square Cafe & Restaurant uses an industry standard encryption technology,
 similar to 128 bit SSL encryption, when transferring and receiving private consumer
 data on our site. Information can only be translated once by our secure servers to protect
 against the loss, misuse or alteration of information. For more details view our Security and Privacy Policy

 

What if I have not received my food yet?
To check on the status of an order,
 we suggest contacting the Town Square Cafe & Restaurant directly at the number
in the confirmation email. If you are unable to contact the restaurant 304-750-2086
or would like us to follow-up, you can Contact Us at our main office 304-765-3655.

How do I know if a Town Square Cafe & Restaurant will deliver to me?
Town Square Cafe & Restaurant has a delivery range.
 Take a look at the restaurant’s details page for delivery guidelines.

What if I need to change or cancel my current order?
To check or change the status of an order, we suggest contacting Town Square Cafe & Restaurant
 directly at the number in the confirmation email.
If you have a problem reaching someone at the restaurant, please Contact Us 304-765-3655.
. Don’t wait too long or your food may already be prepared... and no one wants to waste food.

What is the confirmation email?
A detailed order confirmation is sent via email after Town Square Cafe & Restaurant has successfully
received your order. The confirmation email contains order details, the 304-765-3655.
 phone number,and order preparation time.

What if I do not receive my confirmation email?
First things first, make sure you are checking the correct email account
and have looked in all of your junk, bulk, trash and spam folders.
 If still nothing, Contact Town Square Cafe & Restaurant and we will look into your order status
 and respond accordingly. If we detect an issue in transmitting your order,
you might receive a call from one of our customer service reps to let you know of any status changes.
It is possible that your email provider may be blocking our emails.
If you believe this is the case, notify your provider and approveTown Square Cafe & Restaurant
 as an authorized sender. You may be able to change your personal email settings as well.

 

How do I pay for my food?
Cash, all major credit card, checks at our discretion with proper ID
is always accepted by Town Square Cafe & Restaurant. Check the restaurant's
details page to see what other forms of payment they accept online.

I paid for my food with a credit card, but my order was canceled.
For any payment questions, cancellations, changes or refunds, Contact Us immediately.
We will thoroughly investigate all transactions and come to a speedy resolution.
Be aware, any changes may take up to 2 business days for the activity to appear in your account.

I was charged for an item I never received
Contact Us regarding any missing items from your order,
including whether you still want them and we will follow up accordingly.
 We can  adjust the charge on your credit card,
resend the missing item, or credit you for a future order.